At Indus Canada Chartered Professional Accountant (CPA), we are committed to safeguarding the personal information entrusted to us by clients, website visitors, and other individuals who interact with our firm. Protecting your privacy is not only a legal obligation under Canadian privacy legislation but also an integral part of our professional and ethical responsibilities as Chartered Professional Accountants. This Privacy Policy outlines, in comprehensive terms, how we collect, use, disclose, and retain personal information, as well as the measures we take to ensure its protection.
Our privacy practices are designed to comply with all applicable federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and align with the high professional standards expected of CPAs in Ontario. This policy complements, but does not replace, our strict professional duty of confidentiality.
Under Canadian privacy legislation, “personal information” refers to information about an identifiable individual. This includes—but is not limited to—details such as home address, email address, financial data, tax records, identification numbers, or any other information that can reasonably identify an individual. Standard business contact information (such as business name, title, address, phone number, or email used for business purposes) is not considered personal information.
As Chartered Professional Accountants, we are accountable for all personal information in our custody or control. We have implemented robust internal policies, employee training programs, and technical safeguards to ensure personal data is collected, used, and retained responsibly and securely.
All client-related information, documents, and communications received or generated in the course of providing accounting and tax services are treated with the highest level of confidentiality. Our professional code of ethics requires us to maintain this confidentiality at all times, and disclosures are made only in accordance with applicable laws, regulations, or with the client’s express consent.
We collect personal information directly from clients and, in some instances, from third parties when authorized by the client or permitted by law. Information is gathered only through fair, transparent, and lawful means.
The personal information we collect is used strictly for purposes such as:
Delivering professional accounting, tax, and advisory services.
Meeting regulatory and compliance obligations with the Canada Revenue Agency (CRA) and other government authorities.
Responding to inquiries, consultations, and service requests.
Managing client relationships, billing, and internal record-keeping.
Communicating important updates about tax changes, compliance deadlines, or relevant firm news.
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with statutory or regulatory retention requirements. Once no longer required, records are securely destroyed or anonymized.
Visitors to our website may voluntarily provide personal information for purposes such as subscribing to newsletters, requesting consultations, registering for seminars, or downloading resources. Information collected for these purposes will be used solely for the reason it was submitted, unless additional consent is obtained.
If you have previously subscribed to updates or attended an event hosted by us, we may combine existing information with new details provided online in order to serve you better.
From time to time, Indus Canada CPA may send informational emails, including tax updates, newsletters, invitations to events, or important regulatory announcements. Each communication includes a simple option to unsubscribe, allowing recipients to opt out of future mailings at any time. We strictly honour unsubscribe requests and do not send unsolicited marketing communications.
Our website may include links to third-party websites for your convenience. Please note that these external sites may have their own privacy policies and may collect information independently. Indus Canada CPA is not responsible for the privacy practices or data handling procedures of third-party websites. We encourage all users to review the privacy policies of such websites before sharing any personal information.
We employ administrative, technical, and physical safeguards to protect the personal information in our custody from loss, theft, unauthorized access, disclosure, alteration, or misuse. These safeguards include secure data storage, encryption, access restrictions, and continuous monitoring of our systems. However, no method of electronic communication or online transmission is entirely risk-free, and you acknowledge that information shared online is provided at your own risk.
We welcome all questions, feedback, or concerns regarding our privacy practices. If you wish to review, update, or correct your personal information, or if you wish to challenge our compliance with this Privacy Policy or applicable privacy legislation, please contact our office directly.
We are committed to investigating all complaints thoroughly and resolving them in a professional and timely manner. If you are not satisfied with our resolution, you may also contact the Office of the Privacy Commissioner of Canada or your provincial privacy regulator.